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Blue Acorn iCi

Blue Acorn iCi RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Blue Acorn iCi

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Blue Acorn iCi contact for this RFP?

  5. Please provide a company overview for Blue Acorn iCi.

    Blue Acorn iCi is a leading independent digital customer experience company that solves problems and delivers results. The first company of its kind to pioneer what’s possible through the →

  6. Where is Blue Acorn iCi located?

    The offices from Blue Acorn iCi are located in Charleston (South Carolina)

  7. How long has Blue Acorn iCi been in business?

  8. Please provide Blue Acorn iCi’s mission and/or vision statement.

  9. Describe the Blue Acorn iCi company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Blue Acorn iCi have? (Please provide breakdown)

  11. What awards or recognition has Blue Acorn iCi received in the last three years?

  12. Is Blue Acorn iCi affiliated with any industry or professional associations?

  13. What licenses or certifications does Blue Acorn iCi hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Blue Acorn iCi

  16. How many customers does Blue Acorn iCi currently serve?

  17. Please provide contact information for three customer references for Blue Acorn iCi.

  18. Blue Acorn iCi Competitors RFP Questions

  19. Why should we work with Blue Acorn iCi instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Blue Acorn iCi

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Blue Acorn iCi

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Blue Acorn iCi track and report?

  36. Customer Success RFP Questions for Blue Acorn iCi

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Blue Acorn iCi

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Blue Acorn iCi

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Blue Acorn iCi

  53. Is Blue Acorn iCi ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Blue Acorn iCi

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Blue Acorn iCi

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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