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Blameless

Blameless RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Blameless

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Blameless contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Blameless.

    Blameless brings SRE culture to product and engineering teams. The Blameless platform helps your team improve incident management, learn from outages and get better visibility of your reliability. →

  6. Where is Blameless located?

    The offices from Blameless are located in San Mateo (California)

  7. How long has Blameless been in business?

  8. Please provide Blameless’s mission and/or vision statement.

  9. Describe the Blameless company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Blameless have? (Please provide breakdown)

  11. What awards or recognition has Blameless received in the last three years?

  12. Is Blameless affiliated with any industry or professional associations?

  13. What licenses or certifications does Blameless hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Blameless

  16. How many customers does Blameless currently serve?

  17. Please provide contact information for three customer references for Blameless.

  18. Blameless Competitors RFP Questions

  19. Why should we work with Blameless instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Blameless

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Blameless

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Blameless track and report?

  36. Customer Success RFP Questions for Blameless

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Blameless

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Blameless

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Blameless

  53. Is Blameless ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Blameless

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Blameless

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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