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Bill.com

Bill.com RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Bill.com

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Bill.com contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Bill.com.

    Bill.com saves companies more than 50% of the time typically spent on accounts payable tasks. Pay vendors & 1099 contractors via ACH, and get bills approved faster with a robust online approvals →

  6. Where is Bill.com located?

    The offices from Bill.com are located in San Jose (California)

  7. How long has Bill.com been in business?

  8. Please provide Bill.com’s mission and/or vision statement.

  9. Describe the Bill.com company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Bill.com have? (Please provide breakdown)

  11. What awards or recognition has Bill.com received in the last three years?

  12. Is Bill.com affiliated with any industry or professional associations?

  13. What licenses or certifications does Bill.com hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Bill.com

  16. How many customers does Bill.com currently serve?

  17. Please provide contact information for three customer references for Bill.com.

  18. Bill.com Competitors RFP Questions

  19. Why should we work with Bill.com instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Bill.com

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Bill.com

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Bill.com track and report?

  36. Customer Success RFP Questions for Bill.com

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Bill.com

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Bill.com

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Bill.com

  53. Is Bill.com ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Bill.com

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Bill.com

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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