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Aspirity

Aspirity RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Aspirity

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary Aspirity contact for this RFP?

  5. Please provide a company overview for Aspirity.

    Aspirity is an outsourcing services provider that develops web apps with expertise in Cloud Services, E-commerce, IoT, Insurance, and Finance. They have developed products for numerous software →

  6. Where is Aspirity located?

    The offices from Aspirity are located in Krasnoyarsk (Russia)

  7. How long has Aspirity been in business?

  8. Please provide Aspirity’s mission and/or vision statement.

  9. Describe the Aspirity company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Aspirity have? (Please provide breakdown)

  11. What awards or recognition has Aspirity received in the last three years?

  12. Is Aspirity affiliated with any industry or professional associations?

  13. What licenses or certifications does Aspirity hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Aspirity

  16. How many customers does Aspirity currently serve?

  17. Please provide contact information for three customer references for Aspirity.

  18. Aspirity Competitors RFP Questions

  19. Why should we work with Aspirity instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Aspirity

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Aspirity

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Aspirity track and report?

  36. Customer Success RFP Questions for Aspirity

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Aspirity

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Aspirity

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Aspirity

  53. Is Aspirity ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Aspirity

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Aspirity

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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