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Arcade Studios

Arcade Studios RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for Arcade Studios

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary Arcade Studios contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for Arcade Studios.

    Arcade is an award-winning digital agency specializing in strategy, content production, social media, email marketing and digital advertising. They leverage engaging content and modern distribution →

  6. Where is Arcade Studios located?

    The offices from Arcade Studios are located in Calgary (Alberta)

  7. How long has Arcade Studios been in business?

  8. Please provide Arcade Studios’s mission and/or vision statement.

  9. Describe the Arcade Studios company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does Arcade Studios have? (Please provide breakdown)

  11. What awards or recognition has Arcade Studios received in the last three years?

  12. Is Arcade Studios affiliated with any industry or professional associations?

  13. What licenses or certifications does Arcade Studios hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for Arcade Studios

  16. How many customers does Arcade Studios currently serve?

  17. Please provide contact information for three customer references for Arcade Studios.

  18. Arcade Studios Competitors RFP Questions

  19. Why should we work with Arcade Studios instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for Arcade Studios

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for Arcade Studios

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does Arcade Studios track and report?

  36. Customer Success RFP Questions for Arcade Studios

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for Arcade Studios

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for Arcade Studios

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for Arcade Studios

  53. Is Arcade Studios ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for Arcade Studios

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for Arcade Studios

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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