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AG Prime

AG Prime RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for AG Prime

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 052B contact for this RFP?

    052B.

  4. Who will serve as the primary AG Prime contact for this RFP?

  5. Please provide a company overview for AG Prime.

    AG Prime is a Romanian-Dutch company based in Cluj-Napoca. They build scalable and flexible web and mobile solutions, they take great pride in their work and everything they create is executed with →

  6. Where is AG Prime located?

    The offices from AG Prime are located in Cluj-Napoca (Romania)

  7. How long has AG Prime been in business?

  8. Please provide AG Prime’s mission and/or vision statement.

  9. Describe the AG Prime company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does AG Prime have? (Please provide breakdown)

  11. What awards or recognition has AG Prime received in the last three years?

  12. Is AG Prime affiliated with any industry or professional associations?

  13. What licenses or certifications does AG Prime hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for AG Prime

  16. How many customers does AG Prime currently serve?

  17. Please provide contact information for three customer references for AG Prime.

  18. AG Prime Competitors RFP Questions

  19. Why should we work with AG Prime instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for AG Prime

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for AG Prime

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does AG Prime track and report?

  36. Customer Success RFP Questions for AG Prime

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for AG Prime

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for AG Prime

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for AG Prime

  53. Is AG Prime ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for AG Prime

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for AG Prime

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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