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9Sail

9Sail RFP (Request for Proposal) questions

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  1. RFP Questions about General Company Information for 9Sail

  2. Who will serve as the primary 052B contact for this RFP?

    someone from infuiltive

  3. Who will serve as the primary 9Sail contact for this RFP?

  4. Who will serve as the primary 052B contact for this RFP?

    052B.

  5. Please provide a company overview for 9Sail.

    9Sail strategize with you in mind. All of thier plans are created based on your needs. Regardless of what industry you are in, 9Sail takes the time to understand what you want and need to succeed. →

  6. Where is 9Sail located?

    The offices from 9Sail are located in Fairfield (New Jersey)

  7. How long has 9Sail been in business?

  8. Please provide 9Sail’s mission and/or vision statement.

  9. Describe the 9Sail company structure. (Private, public, partnership, etc)

  10. How many full-time, part-time and contract employees does 9Sail have? (Please provide breakdown)

  11. What awards or recognition has 9Sail received in the last three years?

  12. Is 9Sail affiliated with any industry or professional associations?

  13. What licenses or certifications does 9Sail hold?

  14. Please provide a product or service overview and description.

  15. Customer RFP Questions for 9Sail

  16. How many customers does 9Sail currently serve?

  17. Please provide contact information for three customer references for 9Sail.

  18. 9Sail Competitors RFP Questions

  19. Why should we work with 9Sail instead of one of your competitors?

  20. Are there alternative solutions that could better meet our needs?

  21. Functionality and Deliverables RFP Questions for 9Sail

  22. Provide a sample timeline for a standard implementation.

  23. What self-service reporting tools are available to us?

  24. What integrations are available?

  25. When are updates and enhancements delivered to customers?

  26. How often are projects completed on time and within budget?

  27. What action, participation or documentation is required from an organization to ensure timely implementation?

  28. Experience and Approach Questions for 9Sail

  29. Please provide any relevant case studies.

  30. What resources will be dedicated to a project?

  31. How often will you report about progress and results?

  32. What technology do you leverage to ensure excellent customer communication and experience?

  33. Provide a list of the standard report options, what each includes and available formats.

  34. How are usage and performance reports provided?

  35. What KPIs does 9Sail track and report?

  36. Customer Success RFP Questions for 9Sail

  37. On average, how long does implementation take?

  38. What is required from a customer to ensure success?

  39. Do you have a change management process?

  40. Do you conduct quarterly business reviews with customers?

  41. How do you provide updates, track progress and ensure our success?

  42. Please provide a list of self-service tools or resources that are available after onboarding.

  43. How do you manage customer requests, complaints, concerns and feedback?

  44. ​​Do you use in-house or outsourced resources for customer support?

  45. Pricing RFP Questions for 9Sail

  46. What are the itemized one-time, startup costs and recurring annual/monthly costs?

  47. What limits are imposed upon users, training hours, professional services and data storage?

  48. At what level do you provide volume discounts?

  49. Risk Management RFP Questions for 9Sail

  50. Share statistics about technology stability/reliability and down times.

  51. How often does the company update and test the continuity and preparedness plans?

  52. Data Security RFP Questions for 9Sail

  53. Is 9Sail ISO certified?

  54. Describe how security vulnerabilities are identified and mitigated.

  55. Have you experienced downtime in the last two years? If so, how long were customers impacted?

  56. Sustainability RFP Questions for 9Sail

  57. Do you have a corporate responsibility policy? If so, please provide it.

  58. What sustainability accreditations and certifications do you hold?

  59. How can we partner with you to enhance environmental sustainability in our mutual supply chain?

  60. Do you use renewable energy?

  61. Do you enforce a supplier code of conduct? If so, please provide it.

  62. Diversity and Inclusion RFP Questions for 9Sail

  63. Please provide any current diversity certifications.

  64. What percentage of senior leadership is women or minorities?

  65. Have there been any claims of sexual or general harassment, misconduct or discrimination in the last 5 years? Please provide details, if so.

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